The Homes. All of our homes are privately owned and located in good quality residential areas. Clients who choose to rent one of our homes are embarking on a self-catering vacation and should understand that they will not be staying in a hotel style environment. Adjoining homes will in most cases be occupied by full time residents and we ask that you respect their privacy.

The style, content and design of each property will vary but in all cases will be in good condition, clean and well equipped for your vacation. All homes contain the following as a minimum:

Air-conditioning, Fully equipped kitchen, Washing Machine and Clothes Dryer, Cable TV, Telephone with free local calls,
Double Garage.
Villa layout: Three Bedroom Home: Master En-Suite with either a King or Queen Size Bed, Second Bedroom with a Queen or Double Bed, Third Bedroom with Two Twin Beds. Second adjacent Bathroom. Living Room, Dining Area, Kitchen with Breakfast Area.

Four Bedroom Home: Additional Bedroom with Two Twin Beds, extra seating and a third Bathroom in some Villas.

Pool Area: Normally a 12ft x 26ft or 28ft irregular shaped pool and patio area. Three Bedroom homes have two sun loungers and six chairs with a patio table. Four Bedroom homes have two extra sun loungers

Executive Homes.
In addition to the above our Executive homes have: A larger home with Lake or Preserve Views, Play Station 2 in the Family Room (Games and DVD's can be hired from your local Blockbuster). Television in the Master Bedroom(s) . Three bed homes have Four Sunloungers in the pool area.

Five Bedroom Home: Two Master En-Suite Bedrooms with Television, Third Bedroom with Queen Size Bed, Two bedrooms with Two Twin Beds, Third Bathroom, Powder Room, Family Room, Dining Area, Kitchen with Breakfast Area. Six Sun Loungers. Our five bedroom homes may be built on two levels.

Maximum Occupation.
A holiday is an occasion for relaxing and we do not subscribe to the pack them in mentality of some tour operators. The maximum occupation allowed is: 3 Bed - Six Persons, 4 Bed - Eight Persons, 5 Bed - Ten Persons, plus one extra Child under the age of ten. None of our homes have sleeper sofas but a Cot or Rollaway Bed can be provided at extra cost.

Security Deposits.
As previously mentioned the few spoil things for the many and we have to protect our homeowners investment. We are required under Florida Statute to keep guest records and upon check-in you will also be asked to give a credit card imprint, however no money will be taken from this card. Late check-ins are required to return to our local office the following morning to complete registration procedures. If any damage is detected upon departure we will write and advise you of this, plus the cost of repairs.

Arrival and Departure.
Obviously we need time to clean your home thoroughly and this can take some time. Check-in time at your home is not before 4.00pm and we ask you to leave by 11.00am on the morning of departure. During off-peak periods we may be able to arrange a later check-out time but cannot confirm this until two days before departure.

Swimming Pools.
Pools are cleaned weekly and no responsibility can be accepted for dust or dirt entering pools between cleans. Some of our pools do have automatic cleaning systems and a net and brush are provided for all pools.
Pool heating is of a domestic nature and to an extent dependent upon the ambient air temperature, therefore it is impossible for us to guarantee pool temperatures. All pools have some form of heating and there is no charge for solar heating. Gas and electric heating can be turned on at an extra cost by contacting our local office, or by advance arrangement.

Smoking.
All of our homes are designated NO SMOKING and residents who do smoke run the risk of paying heavy cleaning bills to get rid of smoke and ash that has permeated the furnishings.

Equipment Failure & Insect Problems.
We cannot be held responsible for any equipment failure in the home, provided that we arrange repairs in a timely manner. If repairs cannot be effected to major household services such as power or water supply and air-conditioning within a reasonable amount of time we reserve the right to move you to another property within the same geographical area. If this is not possible our total liability shall not exceed the amount of one full week rental payment.

Florida is semi-tropical and insects are a fact of life. All our homes are treated regularly with insecticides and the residue of these treatments may leave some dead insects on the floor between cleans. This is not a sign of a house being infested but rather that the treatment is working.

Claims for Compensation.
Any fault with the property or surrounds must be reported to our local office immediately and we must be given the opportunity to correct the problem directly. No claims for compensation of any kind will be entertained if this procedure is not followed. In the unlikely event that a problem cannot be satisfactorily resolved the client must obtain an incident report number which will serve as proof of a complaint being lodged.
Without an incident report number we will not enter into further correspondence concerning a claim. In the event that agreement concerning compensation cannot be reached the laws pertaining to the State of Florida shall prevail.

All of our properties are independently owned and whilst it is not our policy to change the address of a home once a booking is confirmed this may occur through circumstances beyond our control. In this event we will offer you a like or better model home within the same geographical area.

Payment & Cancellation
Final payment is subject to your individual tour operator or travel agents terms and conditions. Clients are strongly recomended to take out the appropriate travel insurance to guard against cancellation fees. If you are reserving a home on-line please read the pull down Conditions shown on the booking form.

Additional Items
Cots, High Chairs, Rollaway Beds, BBQ's can be hired upon check-in or by prior arrangement. Maid service is not included but local cleaning during you stay can be arranged locally if required.